TERMS AND CONDITIONS

 

ORDERING ONLINE

Payments online will be requested through Square, Paypal, debit card or credit card. When your payment has been processed you will receive an email confirming your order has been placed.

 

DELIVERY INFORMATION

Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All US and Canada orders are insured and sent via US Postal Service.

 

SHIPPING

Delivery is usually within 10 working days.  Custom pieces to will depend on the item.

Custom ORDERS

I offer a custom service allowing customers to have unique items designed especially for them. This service is limited to original designs that fit within my design concepts.  Quotes on custom piece orders are valid for 30 days and I reserve the right to change prices prior to confirmation of the order depending on the fluctuation of material costs such as precious metals.

 

CANCELLATION POLICY

A custom or customized order cannot be changed or cancelled once your deposit of 50% of the price has been paid. This is your agreement and commitment to the order: amendment or cancellation will forfeit the deposit.

 

SALES AND RETURNS

I hope that you will be absolutely delighted with your piece of MIW jewelry and the objects. If for any reason you are not entirely satisfied with your purchase I am happy to offer an exchange or a credit within 30 days of purchase. Alternatively I will refund a sale made through this website or in person if it is returned to me unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact me for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (custom)
— Customized pieces

When ordering rings online it is the customer’s responsibility to ensure he/she has ordered the correct size. I will re-size a ring once free of charge, but any further re-sizing will incur a charge of $60 per ring.

Please note that the cost of shipping is not refundable. If you purchase an item during one of my sales that support a charitable cause such as the Margaret Macnamara Education Fund the percentage of the proceeds donated to the charity will be deducted from the refund of the particular piece.  Your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

CANCELLATION POLICY

A custom or customized order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order.

 

REPAIRS + RECONDITIONING

Imperfections are part of the essence of my designs; however, if you feel your piece has a structural fault, please return it to me for inspection.  I assess repairs on a case-by-case basis. Due to the nature of my handmade jewelry, occasionally a stone may become loose. In this case I will re-set it. I am committed to making my customers happy so please contact me as soon as possible if you experience any issues with your purchase.

Some of the pieces have been oxidized in order to give them an aged finish. As this is a surface covering, it will wear over time and the silver beneath will show through. This is an intentional element of the design, but if you’d like your jewelry to be re-oxidized I can do so at a cost of $25 per item.

Enamel is glass and it can break if not stored or worn properly.  Re- enameling of the pieces is possible at a cost of $35 to $55 a piece, depending on the state of the piece..

 

ONE OF A KIND

Each piece is handmade and therefore unique, and small variations occur within pieces. If for any reason you are not happy with your order or you feel it is not in keeping with your request I would be happy to exchange it for you within 30 days of purchase. Please refer to the ‘Sales and Returns’ policy for purchases exempt of exchange or refund.

 

CUSTOM ORDERS

I offer a custom service allowing customers to have entirely unique items designed especially for them. This service is limited to original designs that follow the character of my creations, and the customer must agree to give me artistic freedom. Turn around times for custom orders are 4-8 weeks. Quotes on custom orders are valid for 30 days and I reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals.

 

PAYMENT TERMS

For custom and customized orders I require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or delivery of the order. Payment can be made by credit card or bank transfer. Pieces remain the property of Maria Irene Weinz until paid for in full.

 

COPYRIGHT

Design rights are the sole property of MiW Jewelry+Objects